Support
FAQs, app-specific help, and how to reach us directly.
App support
Each app has its own dedicated support channel. Start there for app-specific issues — for everything else, use the FAQs below or contact us directly.
Frequently asked questions
How do I contact support?
Email support@buildandteach.com or use the contact form. Include the app name, your device model, and iOS version if it's a bug report — it helps us fix things faster. We read and respond to every message ourselves.
How do I request a refund?
All purchases (app downloads, in-app purchases, subscriptions) are billed through Apple's App Store, so refunds are handled by Apple, not us. Request one at reportaproblem.apple.com or via Settings → your name → Media & Purchases on your device.
How do I cancel a subscription?
Manage or cancel any subscription directly through Apple: Settings → your name → Subscriptions on your iPhone or iPad. We don't have the ability to cancel subscriptions on your behalf since Apple handles all billing.
How do I delete my account or data?
For Sweet Studio, sign in and go to Account Settings → Delete Account to remove your account and associated data. For our iOS apps, deleting the app from your device removes any data stored locally. To request deletion of any data we hold on our servers, email support@buildandteach.com with the app name and we'll process it — see our Privacy Policy for details.
Do your apps show ads?
Some of our free apps include ads from third-party advertising partners to help keep them free to download. You can check whether a specific app shows ads on its App Store listing. See our Privacy Policy for how advertising data is handled.
I found a bug or have a feature request
We want to hear about it. Email support@buildandteach.com with the app name, what you expected to happen, what happened instead, and steps to reproduce it if it's a bug. Screenshots help a lot.